Privacy Policy

Privacy Policy last updated 20/07/2023

This website is owned and operated by "Refined Home Trading Limited" company number 14958037.  are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use and share information that identifies you or is associated with you ("personal information").

For the purposes of the UK Data Protection Act 1998 (as amended or replaced), the General Data Protection Regulation (EU) 2016/679 (the "GDPR") and other applicable European data protection legislation (together the "Data Protection Legislation"), we are the data controller of the personal information we hold about you.

We are committed to protecting and respecting your privacy. This is of paramount importance to us. By using our site, you consent to us processing your personal data in accordance with our Privacy and Cookie Policies.

Information we collect

We collect personal information from you when you voluntarily submit information directly to us or through our website. This can include information you provide when you register to use the site, complete a form, provide feedback or reviews on our products or site, correspond with us, purchase products from us or subscribe to our email lists.

We also collect personal information indirectly from you such as information about the pages you look at on the site or the device you connect to the site with, or the products you add to your Wishlist or trolley.

The categories of personal information we collect :

  • Contact details – Name, email address, telephone number and addresses
  • Comments and opinions
  • Information about products you have looked at
  • Information about how you use and connect to the online service
  • Messages you send to us for example emails and written correspondence
  • Payment and transaction information – We will keep records of the products you purchase from us and the payment method you used for the transaction

What we do with the information we gather

Performance of a contract: where you enter into a contract with us and we need to process your information as part of this contract

Legitimate interests: some information is processed by us as part of our legitimate interests which include fraud, risk assessment, due diligence, network and information security, suppressions and managing opting out of communications, profiling, direct marketing, monitoring, web analytics, acquisitions, updating customer details, financial payments and other core products and services provided by the data controller

Contact details: we will use your contact details so that we can communicate with you directly about the products we sell and the service we provide and about queries, issues or concerns you or other users have. We may also use your contact details to send you, or to enable our marketing and business partners to send to you, information about products and services that may be of interest to you (such communications will be in accordance with your marketing preferences), including information sent on behalf of or by our marketing and business partners that we or they think you may find interesting.

Information about products you have looked at: we use this information to send you reminders and further information about these products. We will also use this information to determine products and services that may be of interest to you

Information about how you use and connect to the online service: we use this information to present the site to you on your device. We will also use this information to determine topics, products and services that may be of interest to you.

Messages to us: we will use messages you send to us to help us respond to any query, issue or concern you raise.

Payment and transaction information: we will use payment and transaction information you provide to process payment for any product or service you purchase from us. We may also use the history of your transactions with us to determine products and services that may be of interest to you.

Information we share with third parties

We will only share information with other organisations where we have a lawful basis for doing so. This includes:

To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

Credit providers and intermediaries.  If your purchase involves an application for finance, we will only share information with them about your order, and contact details such as name, phone, e-mail and address.  We will receive confirmation from them about whether your application for finance has been approved, the amount of credit applied for, and the term of the finance agreement.  We will not have access to other information that you give them in support of your application for credit.

Service providers, partners and advisors: third parties who provide a service to us, partner with us on marketing and other business activities, advise us or that we work with in other business capacities. For example, we use third-party delivery services to deliver any products you buy to your address. We may also pass your personal information to our marketing and other business partners who may wish to offer you other goods or services that we or they have identified as likely to be of interest to you. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place a suitable physical, electronic and managerial procedures to safeguard and secure information we collect online.

Our entire website is encrypted and protected with SSL, which is an industry-standard encryption protocol. When you send sensitive information (such as your credit card number) to us via our site, your card data is securely handled by Paypal. We do not store your card details at all, and we have no access to them.

How we use cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at inserting the word “Unsubscribe” in the subject.

You may request details of personal information which we hold about you under the General Data Protection Regulation. Please email us at and provide as much information as you can about the information you are looking for and we will be happy to try and help you find it.

Trading Name: Refined Home

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.