FAQ

Refined Home is a UK-based online retailer offering stylish furniture, elegant home décor, decorative accessories and home furnishings. Our aim is to help customers create beautiful, comfortable and welcoming living spaces with products that complement their individual style.

Refined Home is based in Ilford, Essex, IG6 3TU, United Kingdom. We primarily serve customers across the UK while also offering selected products to international destinations.

Our product range focuses on furniture, home décor, decorative accessories and home furnishings. Depending on availability, you may discover stylish furniture, decorative ornaments, mirrors, vases and other accessories designed to enhance your interiors.

You can browse and purchase our products through our website at https://refinedhome.co.uk/. If you would like to enquire about visiting us in person, please contact our customer support team before making any travel arrangements.

Yes, selected products may be available for international delivery, including to customers in the United States, European countries and other destinations. Shipping availability depends on the product and delivery location.

You can contact our customer support team by emailing customer-support@refinedhome.co.uk. Please include your order number if your enquiry relates to an existing purchase.

We recommend considering your available space, preferred interior style, product dimensions, materials and practical requirements. Each product listing should be reviewed carefully before purchase to ensure the item suits your needs.

We aim to represent product colours and finishes as accurately as possible. However, slight differences may occur due to screen settings, lighting and natural material variations.

We aim to provide accurate product measurements and specifications. Minor manufacturing tolerances may apply. If you require a precise measurement, please contact us before ordering.

Some furniture products may require assembly, while others may arrive fully assembled. Please review the relevant product description or contact us if you need clarification.

Assembly and installation are not automatically included with purchases. Where additional services are available, this will be communicated in the relevant product or delivery information.

Many home décor accessories can make thoughtful gifts for housewarmings, birthdays, weddings and other occasions. We recommend checking the product specifications and delivery estimates when purchasing for a particular date.

If a product is unavailable, you can check the website again later or contact us to enquire about availability. We cannot guarantee that every product will be restocked.

Yes. If you need further information about dimensions, materials, colours, assembly or product features, please email customer-support@refinedhome.co.uk.

Browse our website, select your preferred products and add them to your basket. When you’re ready, proceed to checkout, enter your billing and delivery information, choose an available shipping method and complete payment.

If guest checkout is available, you can complete your purchase without registering an account. Available checkout options will be displayed during the ordering process.

After submitting your order, you should receive an order acknowledgement at the email address provided during checkout. Please check your spam or junk folder if you cannot find it.

If you need to change an order, contact us as soon as possible. We will try to accommodate your request, but changes may not be possible once fulfilment or dispatch has progressed.

You can contact us to request cancellation. For most eligible UK consumer purchases made online, you generally have a statutory 14-day cancellation period after receiving the goods, subject to legal exceptions.

If we cannot fulfil an accepted order, we will contact you and arrange an appropriate refund for the unavailable product.

Yes, you can add multiple available products to your basket. Depending on their size and fulfilment locations, items may arrive in separate deliveries.

The payment methods available for your purchase will be displayed at checkout. These may include supported debit cards, credit cards or other electronic payment options.

Payments are handled through the payment services made available at checkout. We aim to use appropriate security measures to protect customer information. You can read more about personal data processing in our Privacy Policy.

For UK customers, prices will ordinarily be displayed in British Pounds Sterling (GBP). Where alternative currency displays are available, the applicable currency will be shown during checkout.

Applicable taxes are included or displayed as required by law. International orders may be subject to additional import duties or local taxes depending on the destination and shipping terms.

Promotional discounts and special offers may be available from time to time. Any applicable terms, eligibility requirements or expiry dates will be communicated as part of the promotion.

Payments can be declined for several reasons, including incorrect card details, insufficient funds, bank security checks or payment provider restrictions. Please contact your payment provider or try another available payment method.

We offer delivery to eligible addresses across England, Scotland, Wales and Northern Ireland. Certain remote, island or offshore locations may have different delivery charges or restrictions.

Shipping costs vary depending on the product, dimensions, weight, delivery location and courier service. The applicable shipping charge will be displayed before you complete your purchase.

Delivery times depend on product availability, dispatch arrangements and the shipping service. Smaller accessories and larger furniture may have different delivery estimates. Please refer to the delivery information provided for your order.

Selected products or promotional orders may qualify for free or discounted delivery. Any available shipping offer will be shown on the website or during checkout.

Where tracking is available, the relevant information may be provided through email or order updates. Some specialist furniture deliveries may use appointment-based delivery arrangements instead.

Not necessarily. Orders containing products from different fulfilment locations may be delivered separately.

The delivery provider may attempt redelivery, leave instructions or arrange an alternative collection or delivery option. For larger furniture items, a new delivery appointment may be necessary.

Selected large furniture products may be delivered through specialist couriers or freight services. Delivery options depend on the item and destination.

The level of delivery service varies by product and courier. Some deliveries may be to the building entrance, while room-of-choice delivery may be available for selected items. Please review the service information before ordering.

Selected products may be available for delivery to eligible US addresses. Availability, delivery charges and estimated transit times depend on the product and destination.

Yes, selected products may be available for delivery to European destinations. Shipping options and charges will depend on the country and product.

We offer shipping to selected international destinations rather than guaranteeing delivery to every country. You can check available options during checkout or contact our customer support team.

International shipping charges vary according to the destination, product weight, dimensions, courier and fulfilment requirements. The applicable shipping cost will be displayed before purchase where delivery is available.

International orders may be subject to customs duties, import taxes or clearance fees. Whether these are included at checkout or payable separately depends on the shipping terms communicated before purchase.

International delivery estimates depend on the destination, dispatch location, shipping service and customs procedures. Please review the delivery information associated with your order.

International returns may be available under applicable consumer laws and the return terms communicated before purchase. Return arrangements and shipping costs may vary by destination and product type.

For most eligible UK online consumer purchases, you have 14 days after receiving the goods to notify us that you wish to cancel. You then generally have another 14 days to return the goods. Certain statutory exceptions apply.

Email customer-support@refinedhome.co.uk with your order number and return request. We will provide the relevant return instructions and destination.

For change-of-mind returns, you may be responsible for direct return costs where these have been properly disclosed and the law permits. Where goods are faulty or do not conform to the contract, we will meet the applicable costs required by law.

Eligible furniture can be returned in accordance with applicable cancellation rights. Larger items may require specialist collection. Personalised or made-to-specification items may be subject to statutory cancellation exceptions.

For eligible statutory cancellations, refunds are issued within the legally required timeframe, generally no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Refunds are normally issued to the original payment method unless another arrangement is expressly agreed and legally permitted.

If you would like to exchange an item, please contact us to discuss the available options. Voluntary exchanges depend on product availability. Your statutory rights relating to faulty goods remain unaffected.

Original packaging is recommended, particularly for fragile products, but it is not an absolute requirement for exercising an eligible statutory cancellation right. A lawful deduction may apply for excessive handling that diminishes the item’s value.

Please contact us with your order number and details of the problem. Photographs can be helpful where available. We will investigate and provide an appropriate remedy in accordance with your consumer rights.

If you receive an incorrect product, please contact us. We will investigate and arrange an appropriate correction, replacement or refund.

Products made to your specifications or clearly personalised may be excluded from statutory change-of-mind cancellation rights. This does not remove your rights if the product is faulty or misdescribed.

You can email us at customer-support@refinedhome.co.uk. For order-related enquiries, please include your order number.

You can find detailed information on our dedicated policy pages:
Shipping Policy: https://refinedhome.co.uk/shipping-policy/
Privacy Policy: https://refinedhome.co.uk/privacy-policy/
Returns & Refunds Policy: https://refinedhome.co.uk/returns-refunds-policy/
Terms & Conditions: https://refinedhome.co.uk/terms-and-conditions/

We aim to process personal information in accordance with applicable data protection laws. Our Privacy Policy explains how information is collected, used, shared and protected.

Yes. You can use the unsubscribe link in a marketing email or contact customer-support@refinedhome.co.uk to request removal from marketing communications.

Yes. If you have a question about a particular product, its specifications or suitability for your space, please contact us with the relevant product details.

Our customer support team is available to assist with enquiries about products, orders, delivery arrangements, returns and other shopping-related questions.
Email customer-support@refinedhome.co.uk and we will aim to respond as soon as reasonably possible.